Support
Questions, issues, or feedback about FinAccrual? We're happy to help.
Email: support@finaccrual.com
We aim to respond within one business day (US Eastern time).
We aim to respond within one business day (US Eastern time).
Common issues
Add-in pane slow to open, blank, or won't load?
See our step-by-step guide: Troubleshooting a slow or blank add-in — covers the standard Microsoft remedies (full Office restart, cache clear, proxy auto-detect) that fix the vast majority of cases in a few minutes.
See our step-by-step guide: Troubleshooting a slow or blank add-in — covers the standard Microsoft remedies (full Office restart, cache clear, proxy auto-detect) that fix the vast majority of cases in a few minutes.
Where to go for what
- Billing, plan changes, or cancelling — open the customer portal and use the Subscription tab, where Manage billing lets you update your card, download invoices, change plan, or cancel. Prefer we do it? Email us.
- Your posted journals — the portal's My Journals tab shows everything posted from the add-in, with the resulting QuickBooks Desktop TxnIDs and reference numbers.
- Disconnecting a company file — the workspace owner does this from the portal’s Companies tab (Disconnect, and later Reconnect); members cannot. While a file is disconnected, Sync and Post in Excel show Company file disconnected. Entries already posted stay in your books; see what disconnecting means.
- Privacy requests — access, correction, deletion, or a copy of your data: email us from your account address and we respond within 30 days. See the Privacy Policy.
- Reporting a security issue — email us with enough detail to reproduce it; see Security for our disclosure guidance.
When contacting support, it helps to include
- The email address of your FinAccrual account
- What you were doing (e.g., “preparing the March posting queue”)
- Any message shown in the add-in, and roughly when it happened
Please never include passwords or accounting-platform credentials in support emails.
Company
FinAccrual is a product of Aveera LLC
4285 Morse Rd, PMB 17041798, Columbus, OH 43230, USA